PAYMENT: We accept credit cards via PayPal and Checks via mail or personal delivery in Beecher, IL. Payment is required before merchandise is decorated.
RETURN POLICY: There are no returns on decorated items. Each item is ordered and decorated as needed. In the event a garment is defective we will exchange it for the same item when contacted within 7 days of delivery.
CLEANING: We recommend that decorated garments are turned inside out before washing. Wash on gentle cycle, warm or cold water, mild detergent. No bleach, no whiteners. Dry in household dryer on low to medium setting. To prolong life, hand washing and line drying is recommended. I recommend that you do not have these garments dry cleaned.
SIZING: Please view size charts for garment sizes. As each garment is decorated individually there are no returns for incorrect sizing. In the event a delivered garment’s size is mislabeled the item will be replaced at no charge. (this has only happened once in 10 years but your covered if your number 2)
TURN AROUND TIME: Everything we do is custom. We do not stock all garments in all sizes and colors. We usually order blank garments once a week to reduce shipping charges which saves you money. Therefore it may take up to 2 weeks for items to be delivered. if you needed something sooner, send us an email and we’ll see what we can do.